Privacy Policy

1. Introduction

CortexaPro AI ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the CortexaPro AI platform and its services.

2. Information We Collect

3. How We Use Your Data

We use your information to:

• Provide, operate, and maintain the platform and its features
• Process transactions and manage subscriptions
• Enable AI-powered functionalities, including generative and agentic AI capabilities
• Improve system performance, reliability, and user experience
• Detect, prevent, and address technical issues or misuse
• Communicate important updates, service notifications, and support responses
• Comply with legal and regulatory obligations

4. Data Sharing & Disclosure

We may share your information with:

• Payment Providers: Razorpay and PayPal for secure payment processing
• Cloud Infrastructure Providers: For hosting, storage, and system operations
• AI Model Providers: To generate outputs and process AI requests
• Analytics Providers: For aggregated and anonymized usage insights
• Legal Authorities: When required to comply with applicable laws or protect our rights

We do not sell your personal data to third parties.

5. AI Processing & Third-Party Models

Our platform may utilize third-party AI model providers to process your requests and generate outputs.

• Your inputs, prompts, and related data may be transmitted to third-party AI model providers for the purpose of generating outputs
• Data is shared with such third-party providers only as necessary to deliver requested AI functionalities
• These providers process data in accordance with their own policies
• CortexaPro AI does not control how third-party models operate internally
• Outputs generated through third-party AI providers may be influenced by their underlying models and systems, which operate independently of CortexaPro AI

6. Data Retention

We retain your data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Following account suspension or termination, your data may be retained for a limited period for operational or legal purposes, after which it may be permanently deleted.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption in transit (TLS) and encryption at rest
• Access controls and authentication safeguards
• Continuous monitoring and system protection measures

While we take appropriate measures to protect your data, no system can be guaranteed to be completely secure.

8. Monitoring & Abuse Prevention

We may monitor usage of the platform to ensure compliance with our Terms of Service, maintain system integrity, and prevent abuse. Such monitoring is conducted in accordance with applicable laws and privacy standards.

9. Your Rights

You may have rights regarding your personal data, including the ability to:

• Access: Request a copy of your personal data
• Update: Correct or update inaccurate information
• Delete: Request deletion of your data
• Export: Request a copy of your data in a portable format, where available
• Restrict Use: Request limitations on how your data is processed, subject to applicable laws and technical feasibility
• Withdraw Consent: Withdraw consent where applicable

To exercise any of these rights, please contact us using the details provided below.

10. Cookies & Tracking

We use cookies and similar technologies to:

• Maintain user sessions
• Remember preferences
• Analyze platform usage

You can manage or disable cookies through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected by updating the "Last updated" date. Continued use of the platform constitutes acceptance of the updated policy.